THE S-FILES - S10 offers hands-on medical scribes, 100% data accuracy
Hospitals in the US have started outsourcing services of firms that uses direct connections between doctors and scribes for a faster and more efficient job.
A decade ago, there was a boom in India of medical transcription companies who raised revenue from work outsourced from the US. The old method involved US doctors dictating notes into a tape recorder and these recordings were passed onto Indian BPOs, whose employees type them out with the right coding and medical terminology. But this method took hours and at times days.
With medical scribe providers like S10 Health, the process is speeded up considerably -because the scribes and doctors have a direct connect. Data feed is real time and so is of data entry so patient charts can be generated almost instantly. Around 1,280 US doctors have signed up with S10.
“While the doctor examines the patient, the medical scribe in India will actually listen in on the consultation, treatment or surgery.And he will type out the conversation, instructions to the lab, prescription, symptoms -just about everything that the doctor would have had to manually type out. It’s proved to be a huge cost-saving for doctors and everyone wants our services, “S10 co-founder & chief medical officer Dr AfserShariff says.
Currently handling the data collection at 152 clinics in the US, S10 Health has an annual turnover of $2 million. Operating in more than 20 states in the US, S10 Health now helps doctors in Washington, Arizona, Alabama, California, Connecticut, Ohio, Texas, among others. “Our platform has handled about 2 lakh patients this year. We handle the charts of about 3,000 patients per day. We are scaling up so that we can handle as many as 6,000 patients a day March 2017. For perspective, the largest healthcare organisation in India handles 10,000 patients a day, “S10 Health CEO Sridharan Sivan says.
As for the problem of different cultures, accents and medical know-how, S10 co-founder Sivan says that his 280 odd scribes in India undergo a rigorous three months of training before being sent on the floor. “While there is always a learning curve -both for the virtual scribe and the physician -working together, we have improved patient volume by seven patients per day. I am also leaving the office on time and am less stressed through the day, because a significant amount of EMR input is being performed by the scribe, “says Dr Dan Boxwell of Greenville Health System Seneca, South California.
In the Indian market, S10 Health provides IT solutions and help in upgrading to electronic medical records for its 42 clinics in India. S10 Health also provides social media services, web platforms and mobile app services to its clients in India. (This series profiles innovative start-ups in the state)