Get out of healthcare by chance; embrace SafeCare for an awesome experience
An excellent Healthcare experience is to meet the needs of the health seekers, consistentlyand represent value in the minds of them. It involves a myriad of actions and interactions with a number of people to deliver the experience. The cost of care is not only out of pocket expense but also the psychic cost involved in fear, waiting time, safety, convenient access etc. This ultimately impacts the consumer experience,
- It starts with the education on the priority concern and what treatment is going to enhance the life and what sort of risk is involved in going through this treatment. Followed by,
- How convenient you have been able to identify the right doctor and fix the appointment at your convenience
- Were you able to reach the clinic easily and meet the doctor on time and then efficiently navigate out of the system in the shortest possible time?
- Was the clinic safe, hygienic and infection controlled to ensure that you don't get more sick than you were?
- The cost is not only the out of pocket payment for the treatments it is also about comparative value. The lack of transparency and black box approach adds to the anxiety of patients.
- Finally was the treatment effective ?
All these complex elements have to work in perfect harmony to provide an excellent health seeker experience.
The best price in the world will not attract health seekers if it is of poor quality, inaccessible and not convenient.
Neither a high quality service at an appropriate price-point can attract health seekers if it is not accessible or is not convenient.
Nor a highly promoted clinic and listed in various portals with poor quality of service willattract health seekers if it does not provide value to the market.
The anxiety and fear for the health seekers is the lack of standards to identify the right health care system from the fragmented thousands of specialty care providers. S10 Health’s SafeCare ensures an awesome experience for health seekers. No wonder we have 93% customer satisfaction in the SafeCare network clinics.